Which option lists the key components of a city's performance management system?

Which option lists the key components of a city's performance management system?

• A. Strategic goals, performance measures, data collection, and reporting.
• B. Budget allocations and procurement procedures.
• C. Strategic goals, performance measures, data collection, reporting, and accountability for results.
• D. Customer satisfaction surveys and service compliments.

Answer: (C)

A city's performance management system is built to turn strategic priorities into measurable results by linking what the city aims to achieve with how progress is tracked, reported, and made to happen. The best option includes five essential pieces: strategic goals, performance measures, data collection, reporting, and accountability for results. Strategic goals set the direction; performance measures define what success looks like; data collection provides the evidence; reporting communicates progress to stakeholders; and accountability for results ensures that leaders, departments, and staff are responsible for delivering outcomes and taking corrective action when needed. The other choices fall short because they omit one or more of these elements. A set that includes goals, measures, data collection, and reporting but lacks accountability won’t ensure action or responsibility for outcomes. A focus on budgets and procurement misses performance measurement and accountability entirely. A choice centered only on customer satisfaction surveys and compliments captures only a fragment of performance feedback and ignores the broader measurement, reporting, and accountability framework.

A city's performance management system is built to turn strategic priorities into measurable results by linking what the city aims to achieve with how progress is tracked, reported, and made to happen. The best option includes five essential pieces: strategic goals, performance measures, data collection, reporting, and accountability for results. Strategic goals set the direction; performance measures define what success looks like; data collection provides the evidence; reporting communicates progress to stakeholders; and accountability for results ensures that leaders, departments, and staff are responsible for delivering outcomes and taking corrective action when needed.

The other choices fall short because they omit one or more of these elements. A set that includes goals, measures, data collection, and reporting but lacks accountability won’t ensure action or responsibility for outcomes. A focus on budgets and procurement misses performance measurement and accountability entirely. A choice centered only on customer satisfaction surveys and compliments captures only a fragment of performance feedback and ignores the broader measurement, reporting, and accountability framework.